Legal · Privacy

Privacy Policy

Sthiraa Parampara · Kolar, Karnataka, India · Last updated: May 2026

1. Who We Are

Sthiraa Parampara ("we", "our", "us") operates the website sthiraaclimaapod.com and sells the Sthiraa Climaapod™ product range. Our registered address is in Kolar, Karnataka, India. For any privacy concerns, contact us at hello@sthiraaclimaapod.com or WhatsApp +91 91480 13036.

2. Information We Collect

We collect the following when you interact with our website or place an order:

Full name, email address, and WhatsApp number
Delivery address including city, state, and PIN code
Order details including products purchased and payment records
Technical information required for website security and order processing
Communication records when you contact us via WhatsApp or email

3. How We Use Your Information

To process and fulfil your order
To contact you regarding your order status and delivery
To send your Heritage Certificates and warranty documentation
To provide customer support and after-sales service
To send relevant updates (only with your consent)
To comply with legal obligations under Indian law

4. Payment Information

All payments are processed by a secure payment gateway. We do not store your card details, UPI credentials, or net banking information on our servers. All payment data is handled directly by our payment processor under their applicable privacy policy.

For made-to-order and bespoke systems, partial advance payment or booking confirmation may be required before production begins.

5. Installation & Consultation

Some Climaapod™ systems require installation coordination, wardrobe compatibility review, or consultation prior to dispatch. Product recommendations, installation guidance, and delivery timelines may vary depending on wardrobe type, city, and selected preservation system.

6. Data Sharing

Your personal information is never shared beyond what is required for payment, delivery, and legal compliance. We share data only with:

Delivery partners — for shipping your order to your address
Payment processors — for secure transaction handling
Legal authorities — when required by Indian law or court order

7. Data Storage & Security

Your data is stored on secure encrypted systems. Order data is retained for 7 years as required under Indian accounting law. You may request deletion of your marketing data at any time by contacting us directly.

8. Cookies

Our website uses essential cookies for the shopping cart and session management. We use analytics to understand how visitors use our site. You may disable cookies in your browser settings, though this may affect shopping cart functionality.

9. Your Rights

Under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, you have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Request deletion of your personal data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time

10. Contact for Privacy Matters

For any privacy-related requests or concerns, please reach us at:
Email: hello@sthiraaclimaapod.com
WhatsApp: +91 91480 13036
Address: Sthiraa Parampara, Kolar, Karnataka, India

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date is shown at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised policy.